Business development and strategy isn’t something that Vice President Dan Gordon takes lightly. As the newest member of CQuence Health Group’s leadership team, Dan is passionate about strategic planning, leadership development and organizational psychology.
Those passions, along with over 30 years of experience, made Dan a great fit for leading the programs designed to help grow our family of companies. Since joining CQuence in April 2019, Dan has been heavily involved in just about every aspect of strategic planning, including developing the framework and methodology behind our efforts to enhance the employee and customer experience.
Before joining CQuence, Dan was a business consultant on customer and employee experience for various telecommunications, research and travel companies. He also co-founded the Omaha chapter of the Customer Experience Professional Association (CXPA), which currently includes 35 members who represent almost every Fortune 500 business in the Omaha area. With his extensive background, Dan is driving organizational change to create a better experience for our employees and customers at CQuence Health Group and our partner companies, Cassling and Ensocare.
“The intent behind the work is to enable employees to do their best work and be their best selves so they can provide an outstanding customer experience and generate business results,” said Dan.
Last year, Vice President of Human Resources Bruce Stec introduced a new focus on the way we enhance the employee experience and the customer experience as we continue to build on our world-class culture. At CQuence, we know that taking care of our people is critical to our success and differentiates us in the marketplace.
“Our company was established on a few basic principles that our founder, Bob Cassling, thought were critical. Put simply, he believed that taking care of employees would enable them to take better care of our customers,” said Dan. “Employee experience drives the customer experience, and that is why both are essential to the growth of our organization.”
One of Dan’s biggest accomplishments has been assisting with the establishment of a systematic process for identifying improvement opportunities, based on collective feedback from employees and customers. He also facilitates collaboration, engagement and accountability for the employees who are involved in determining solutions.
Outside of work, most of Dan’s free time is spent with his wife and three sons. If he’s not at one of his son’s soccer or lacrosse games, you can find him at the gym or exercising his creativity through graphite drawings.
We’re excited to have Dan’s knowledge and skill set at CQuence, and we can’t wait to see how he fosters the development and execution of our strategy!