There’s a New VP at CQuence: Introducing Dan Gordon

Business development and strategy isn’t something that Vice President Dan Gordon takes lightly. As the newest member of CQuence Health Group’s leadership team, Dan is passionate about strategic planning, leadership development and organizational psychology.

Those passions, along with over 30 years of experience, made Dan a great fit for leading the programs designed to help grow our family of companies. Since joining CQuence in April 2019, Dan has been heavily involved in just about every aspect of strategic planning, including developing the framework and methodology behind our efforts to enhance the employee and customer experience.

Before joining CQuence, Dan was a business consultant on customer and employee experience for various telecommunications, research and travel companies. He also co-founded the Omaha chapter of the Customer Experience Professional Association (CXPA), which currently includes 35 members who represent almost every Fortune 500 business in the Omaha area. With his extensive background, Dan is driving organizational change to create a better experience for our employees and customers at CQuence Health Group and our partner companies, Cassling and Ensocare.

“The intent behind the work is to enable employees to do their best work and be their best selves so they can provide an outstanding customer experience and generate business results,” said Dan.

Last year, Vice President of Human Resources Bruce Stec introduced a new focus on the way we enhance the employee experience and the customer experience as we continue to build on our world-class culture. At CQuence, we know that taking care of our people is critical to our success and differentiates us in the marketplace.

“Our company was established on a few basic principles that our founder, Bob Cassling, thought were critical. Put simply, he believed that taking care of employees would enable them to take better care of our customers,” said Dan. “Employee experience drives the customer experience, and that is why both are essential to the growth of our organization.”

Dan Gordon PresentingOne of Dan’s biggest accomplishments has been assisting with the establishment of a systematic process for identifying improvement opportunities, based on collective feedback from employees and customers. He also facilitates collaboration, engagement and accountability for the employees who are involved in determining solutions.

Outside of work, most of Dan’s free time is spent with his wife and three sons. If he’s not at one of his son’s soccer or lacrosse games, you can find him at the gym or exercising his creativity through graphite drawings.

We’re excited to have Dan’s knowledge and skill set at CQuence, and we can’t wait to see how he fosters the development and execution of our strategy!

Mike Cassling
About Mike Cassling

Mike Cassling holds an undergraduate degree from the University of Nebraska-Lincoln in general accounting and marketing. He completed the Graduate School of Sales and Marketing at Syracuse University in 1992. Joining the Cassling team in 1985, Mike worked in sales and served as the vice president of sales and marketing before being appointed president in 1996. Under his leadership, the company earned the #1 spot on the "Best Places to Work in Healthcare" list by Modern Healthcare and Best Companies Group, the Platinum Well Workplace Award, was named a 2011 Best Places to Work in Omaha and Best Places to Work for the Advancement of Women, as well as the 2008 Omaha Chamber of Commerce Business in Excellence Award.

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