At CQuence Health Group, our goal across teams, departments and companies is a relatively straightforward one: to make a meaningful difference in healthcare. The hard work we put in for our customers ultimately makes a difference to the patients who move through the health system every day.
The products and services provided by the CQuence family of companies make healthcare delivery more efficient, accurate and cost-effective. We simply couldn’t do that without employing team members who not only share our cultural beliefs, but also have strong backgrounds and extensive clinical training using the wide variety of solutions and services we provide.
No one understands the complexities of diagnostics, patient care and the healthcare environment better overall than those who have been on the frontlines of care. Our clinically trained team members are uniquely positioned to help us identify the issues that healthcare experts go through every day because they’ve been there themselves.
I recently spoke with some of those clinical experts within the CQuence, Cassling and Ensocare ranks to get their insights into why they made the leap from a clinical environment to a corporate one and how their background on the front lines of healthcare has helped them succeed on behalf of our customers.
Working with the Customer on Their Level
Many of those I spoke with expressed comments that were variations on the same theme: that they’re able to work well with customers because they were once in their shoes.
“I wanted to re-tool myself and get clinical experience for medical-specific sales,” said Jeff Schmid, Clinical C-Arm Specialist. “My approach to customers certainly has evolved and gives me credibility when I can speak their language.”
Elizabeth Grieger, Cassling’s Vice President of Strategic and Clinical Solutions, took this one step further. Her background was in nursing, so she has critical insights into clinical challenges and the sorts of initiatives that have the biggest impact on patients and workflow.
“My clinical background, especially understanding some of the pain points that exist for the direct providers of healthcare, has helped me in my role. Understanding their challenges helps position and provide solutions to our customers and healthcare providers. This means helping them improve their workflows, creating better outcomes or streamlining their operations, which ultimately enables them to provide better care to their customers: patients and their families.”
Another CQ expert with a background in nursing is Mary Kay Thalken, Chief Clinical Officer for Ensocare, whose clinical career prepared her for a multitude of leadership roles. Mary Kay’s positions have included nursing, service line leadership, director of surgery, assistant Vice President and ultimately COO of an Omaha-based 400-bed hospital. She’s seen just about everything healthcare can throw at team members, which makes her equally valuable to patient-facing staff and the C-suite executives when evaluating and making decisions to to purchase and drive adoption of our solutions.
“Having risen through the ranks in a leadership role with a nursing background and formal business education, I bring an ability to listen, understand and guide people in the right direction.
“At various facilities, I enjoy moving up, down and across the organization, engaging leadership teams, C-suite executives, directors of case management and end users to determine specific needs. It is satisfying to see people light up when they learn about tools designed to make their jobs easier and promote their success.
“Today, my best experiences occur in the hospital—observing, interacting and contributing from the perspective of a subject matter expert. I’ve always had my sight focused on working in a consultative capacity as I wrap up my career. I feel that I’m there now, making a difference for people who need assistance applying technology to improve outcomes.
“As a healthcare IT executive, I offer a unique combination of skills and experience. My heart is in nursing. My head is in business. As I sit at the table with leaders, board members and colleagues, I can contribute from both a business and clinical perspective.”
From Imaging to Consulting
Randy Wobig, Chief Information Officer for CQuence Health Group, had a similarly circuitous route through healthcare, beginning his path as a sonographer before taking an interest in Information Technology, a skill that allowed him to make his mark on the system in different ways.
“My road within healthcare echoes what so many of my colleagues have been through, transitioning from clinical roles to supervisory positions and between public and private facilities. The one thing we all seem to have in common is that we never stop learning. This willingness to jump at whatever opportunity presents itself has served me well, and I’m always excited to touch base with our customers, many of whom I know from my Nebraska Medicine days, to see how they’ve also progressed in their careers. We share a few laughs and reminisce, and we tend to shake our heads in disbelief at where we are today.”
The decision to take on a new role outside the environment of a hospital or clinic isn’t always an easy one, as Shawn Pew, Regional Service Manager, explains. He is a radiologic technologist who has made it a point to keep his certifications up to date even as he transitioned to his management role at Cassling.
“A career in the allied health field is a very challenging and rewarding career that allows you the opportunity to interact directly with the patient and the care they receive. It was a difficult decision to transition from that role, as I enjoyed the interaction and being able to directly assist in patient care.
“I put my full effort in to not only provide the patient the best diagnostic care I could, but also put a smile on the patient’s face while they were going through illness or adversity. I worked the evening shift and one of the best compliments I received was when a patient was scheduled during the day shift and told the staff they would rather wait until I came in for their follow-up exam that night.”
Still, he acknowledges that making the transition to Cassling and the CQuence Health Group family of companies was ultimately the right call.
“Transitioning to the vendor side of healthcare was not an easy decision, but I felt it could help me grow professionally by presenting new opportunities and challenges. Having a clinical background in radiation science technology helped me tremendously with that transition.
“I could ‘talk the talk’ and ‘walk the walk,’ so to speak, with doctors, nurses, allied health professionals, clinicians and hospital staff. I knew the workflow of the radiology department very well and how different diagnostic equipment and information systems worked together.
“Today, as a Regional Service Manager for Cassling, I am proud of the service I provide to our customers. Not that long ago, my customers were my co-workers, colleagues, peers and mentors. And although I am no longer directly involved with patient interaction and their care, I know the service I provide to my customers allows them to directly provide the best diagnostic care for their patients.”
Shawn speaks for many at Cassling, Ensocare and CQuence Health Group who have had similar experiences. Clinicians are the lifeblood of our company and enable us to do more for our customers than would otherwise be possible.
If you’re a clinician looking for a new challenge and want to continue your passion for helping patients, then check out our open positions or contact us today. We’d love to talk to you about what we can do together to make a meaningful difference in healthcare.